Application Support Officer

An exciting opportunity has arisen for a motivated professional. Position Overview: - Manage and prioritize incoming support tickets, ensuring timely resolution and escalation of critical issues according to established service level agreements (SLAs). - Investigate reported issues by analyzing log files, system configurations, and other relevant data, and employ problem-solving techniques to identify root causes and implement appropriate solutions. - Participate in providing training to customers as required. - Capture details of each support request in Zanibal’s ticketing system. - Create and maintain detailed documentation of support procedures, issue resolutions, and frequently asked questions (FAQs) for both internal and external use. - Collaborate with the development team to perform software testing, including functional testing and regression testing, to ensure the stability and reliability of applications. - Identify opportunities for process improvement, automation, and efficiency enhancement within the support function, and actively contribute to the implementation of these initiatives. - Engage in knowledge management by creating and maintaining documentation of the company's functionalities. - This documentation will be used by other members of the company's staff as well as clients. - Testing new versions of software, ensuring that existing software is up-to-date, and identifying areas where improvements can be made. - Take ownership of software issues, and work with our Development group to resolve more advanced issues when necessary. Requirements: - Bachelor’s degree with at least second class upper in computer science, banking & finance, accounting, or other related courses. - Completion of the NYSC program - Basic knowledge of the Capital Market. - Must be a self-starter/quick learner - Essential experience in using software applications - Accounting knowledge is a plus. - Customer service experience is a plus. - Proficient knowledge of Microsoft Office (Mostly Excel) - Good troubleshooting skills. - Experience working in Fintech Institutions such as; Banking, Securities Trading, and Asset Management (Capital Market) businesses is a plus - Ability to think outside the box to solve problems. Salary N220,000 - N300,000 per month.