Aftersales Deputy Manager

This vacancy presents a chance to join a leading organization. Position Overview: - We are seeking a proactive and results-driven *Aftersales Deputy Manager* to support the effective management of our aftersales and rentals operations. - The ideal candidate will play a key role in coordinating heavy equipment sales and rentals, ensuring seamless installation processes, delivering excellent aftersales customer support, and overseeing inventory and administrative operations within the unit. Major Responsibilities - Coordinate daily sales and rental activities for heavy equipment, ensuring timely processing of client requests and documentation. - Supervise equipment deployment, installation, and handover processes to ensure operational readiness and customer satisfaction. - Provide structured aftersales support, including responding to service inquiries, resolving client complaints, and coordinating maintenance schedules. - Monitor equipment availability and utilization to optimize rentals and reduce downtime. - Oversee periodic stock-taking and inventory reconciliation to ensure accurate records of equipment and spare parts. - Maintain proper documentation for rentals, service reports, installations, and client transactions. - Support the development and implementation of operational procedures to improve efficiency within the unit. - Supervise and coordinate team members within the aftersales and rentals unit to ensure performance targets are achieved. - Prepare operational reports on rentals, service activities, stock levels, and team performance for management review. - Ensure compliance with company policies, safety standards, and operational guidelines. Requirements: - Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field. - 3–5 years’ experience in heavy equipment operations, aftersales, or rentals coordination. - Strong understanding of inventory management and operational processes. - Proven ability to supervise and coordinate teams effectively. - Excellent customer service and communication skills. - Proficiency in Microsoft Office and reporting tools.