Administrative Officer - Lekki at West Africa Vocational Education (WAVE)

About the Role

We are seeking a professional Administrative Officer to join our team in Lekki. This role combines administrative excellence with operational oversight and customer service in a dynamic, service-driven environment.

Key Responsibilities

• Process member check-ins, handle payments, and respond to inquiries with professionalism
• Monitor staff performance and ensure space is fully prepped for training sessions
• Maintain accurate records using Excel and CRM tools
• Track attendance, client feedback, and revenue trends
• Enforce standard operating procedures (SOPs) to improve efficiency
• Support digital marketing activities, including promotions and social media content
• Propose practical improvements to boost member experience and operational flow
• Help foster a warm, inclusive, and service-driven work environment

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field (preferred)
• Minimum 2 years' experience in administrative, operations, or customer-facing roles — fitness or hospitality experience is a plus
• Proficiency in Excel (formulas, pivot tables) and comfortable with tech tools
• Strong communication skills (verbal and written), creativity, and people skills
• Experience or interest in light digital marketing and community engagement
• Leadership potential — ability to organize tasks, solve problems, and motivate others
• Eagerness to learn, adapt, and grow in a fast-paced environment