Administrative & Customer Success Associate at SUBA Capital

About SUBA Capital

SUBA Capital is expanding its operations in Benin City and seeking smart, detail-oriented, and proactive professionals to join our team. This hybrid role supports both office administration and customer experience functions, ensuring smooth daily operations and exceptional service delivery to our customers.

Overview

The ideal candidate should have basic familiarity with customer support and bookkeeping tools, preferably Zoho Desk and Zoho Book, or be willing to learn quickly. This role involves managing customer enquiries, documenting interactions, providing accurate information, and supporting daily administrative tasks, including bookkeeping, reconciliation, and internal coordination.

Key Responsibilities

Customer Success & Support

• Handle customer enquiries via phone, email, WhatsApp, and social media using Zoho Desk
• Monitor, track, and resolve customer issues professionally and efficiently
• Maintain accurate and up-to-date records of customer interactions, complaints, resolutions, and feedback
• Support the onboarding of new customers and assist them in navigating SUBA Capital's digital products and services
• Build positive relationships with customers to ensure satisfaction, retention, and advocacy
• Collect, document, and escalate customer insights to improve product features, service delivery, and customer experience

Administrative & Operational Duties

• Provide general administrative support, including filing, data entry, scheduling, document preparation, and office coordination
• Prepare internal and external reports, briefs, and communication materials as assigned
• Support bookkeeping activities, including daily transaction documentation and reconciliation

Required Qualifications

• Excellent communication skills
• Strong organisational ability
• Customer-first mindset
• Ability to work professionally in a fast-paced fintech environment
• Basic familiarity with customer support and bookkeeping tools (or willingness to learn)

Location

Benin City, Nigeria (Hybrid)