## Title: Administrative and Member Relations Officer

About the Role

We are seeking an experienced and professional Administrative and Member Relations Officer to serve as the first point of contact for members and guests. This role combines administrative efficiency with genuine hospitality, ensuring every visit reflects our standard of privacy, care, and excellence. You will deliver a warm, professional, and organized front-of-house experience while managing key administrative functions.

Key Responsibilities

Greet and assist members and guests professionally, ensuring a welcoming atmosphere
Manage check-ins, verify access, and maintain accurate attendance records
Handle calls, emails, and inquiries courteously, providing information on club activities and policies
Ensure the reception and entry area remain tidy, organized, and welcoming at all times
Deliver attentive, solution-driven service, addressing member needs and concerns promptly with discretion and empathy
Coordinate with other departments to ensure smooth service and event execution
Maintain membership and attendance databases; prepare reports as needed
Support data entry, documentation, and general administrative tasks
Assist management with operational and project-related duties
Assist with bookings, reservations, and member communications to ensure seamless experiences
Promote a safe and secure environment for members, guests, and staff
Ensure all visitor protocols, access permissions, and confidentiality guidelines are followed at all times

Requirements

HND or B.Sc degree in Business Administration, Management, or related field

Required Skills

Excellent communication skills
Strong interpersonal relations abilities
Outstanding organizational skills
Professional demeanor and hospitality orientation

Working Arrangement

Schedule: Tuesday – Saturday: 8:00 AM – 8:00 PM | Sunday: 11:00 AM – 8:00 PM

Salary Range: ₦150,000 – ₦175,000 per month

Benefits: Accommodation available

Location

Lagos, Nigeria

Administrative / Customer Relations Officer at West Africa Vocational Education (WAVE)

Job description