Admin Officer at Crossover Microfinance Bank

About the Role

We invite applications from suitably qualified candidates to join our team as an Administrative Officer.

Key Responsibilities

Administrative and Operational Support

• Handle daily office operations, documentation, filing, and record-keeping for all departments
• Coordinate meetings, internal communication, staff scheduling, and vendor interactions

Regulatory, Compliance and KYC Support

• Conduct KYC verification for agents before issuing POS terminals or granting operational access
• Maintain proper documentation of agents, contracts, and required regulatory records

POS Terminal Management and Technical Support

• Handle procurement, documentation, and issuance of POS terminals to qualified agents after completing KYC checks
• Provide first-level support for POS terminal issues (printer errors, connectivity issues, device resets)

Basic IT Support

• Provide first-level IT troubleshooting (hardware, software, connectivity, system login challenges)
• Support the setup of new systems, devices, and user accounts for staff

Procurement and Vendor Management

• Manage procurement needs for terminals, office supplies, accessories, and operational materials
• Maintain strong relationships with vendors to ensure competitive pricing and availability

Required Qualifications

• OND, HND, or B.Sc. in Business Administration, Management, or a related field
• 1–3 years' experience in an administrative role
• Experience in sports betting or gaming is an added advantage
• Strong organizational and multitasking abilities
• Excellent communication and reporting skills
• Proficiency in MS Office (Excel, Word, PowerPoint)