Admin/ Customer Service Executive, Ibadan Office at Devtek

About the Role

We are seeking a qualified candidate to join our team in our Ibadan office. This position combines customer service and administrative responsibilities, requiring someone who can effectively manage client interactions while supporting day-to-day office operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person
• Provide accurate information about products and services
• Resolve customer complaints professionally and escalate complex issues to the appropriate departments
• Maintain a positive and helpful attitude in all customer interactions
• Record and track customer feedback for service improvement
• Assist in preparing reports, memos, and correspondence
• Maintain organized filing systems (digital and physical)
• Support scheduling of meetings and appointments
• Handle basic data entry and document management
• Coordinate office supplies and inventory
• Make phone calls to prospective customers to explain company products and encourage sales
• Assist with other administrative tasks as assigned by the supervisor

Requirements

• HND/BSc in any relevant field
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to multitask
• Prior experience in customer service or administrative roles is an advantage

Location

Ibadan, Nigeria