Account Management Specialist at Newedge Finance Limited

This position offers a great opportunity for career growth. Job Summary: - Newedge Finance Limited is seeking a proactive and customer-focused Account Management Specialist (AMS) to join our EasyBuy team. The AMS serves as the first point of contact for customers, providing excellent in-store support and ensuring a seamless customer experience. The role involves handling inquiries, on-boarding new customers, managing repayment accounts, and educating clients on EasyBuy products, services, and payment options. Key Responsibilities: - Provide prompt, courteous, and professional customer support in-store. - Create and manage customers’ virtual repayment accounts. - Assist with customer onboarding and product registration. - Educate customers on EasyBuy products, policies, and payment plans. - Address and resolve customer issues; escalate complex cases when necessary. - Ensure a positive and smooth customer experience in line with EasyBuy standards. - Collaborate with team members to meet and exceed performance targets. Requirements: - Must own an Android device with a minimum of 3GB RAM and at least 2.5G network connectivity. - Excellent communication and interpersonal skills. - Strong problem-solving and multitasking abilities. - Ability to work independently with minimal supervision. - Previous customer service experience is an added advantage. Check how your CV aligns with this job