Service Desk Agent ANGLOPHONE /Fly-in– Arabie Saoudite

About the Role

A reliable Service Desk improves productivity across the organisation by resolving issues quickly and clearly. This role delivers first-line support, resolves user issues, and ensures smooth communication throughout the ticket lifecycle.

Key Responsibilities

• Handle incidents and service requests
• Troubleshoot desktop, application, and basic network issues
• Route tickets correctly to resolver teams
• Keep users updated throughout the resolution process
• Maintain clear, audit-ready ticket notes
• Identify recurring issues and trends

Performance Expectations

• Meet SLAs and KPIs for response and resolution times
• Keep ticket notes complete before closure
• Maintain quality and communication standards
• Provide weekly insights on ticket trends

Required Qualifications & Skills

• Strong customer service and communication skills
• Ability to troubleshoot common user issues
• Familiarity with ticketing tools
• Understanding of ITIL basics
• Ability to work under pressure

Position Details

• Location: On-site client assignment in Saudi Arabia
• Duration: 3 to 6 months
• On-site presence: Mandatory
• Language requirement: Fluent English (working language)

About DXC Technology

DXC Technology was formed in April 2017 from the merger of CSC (Computer Sciences Corporation) and HP Enterprise Services. The Group generates $25 billion in annual revenue, benefits from 60 years of experience, and employs 170,000 employees across more than 70 countries serving over 6,000 clients.

DXC Technology Morocco, established in 2007, is a joint venture between DXC Technology (a global leader in integration services and IT infrastructure management) and the CDG Group (Caisse de Dépôt et de Gestion). With 1,200 employees across two production sites (Technopolis and Casa NearShore), DXC Technology Morocco supports major public and private clients in their digital transformation, addressing key IT challenges including hosting, infrastructure management, and application modernization.