Bilingual (FR/EN)-speaking customer retention specialists

About the Role

Join our community and take on a new challenge in a world-class multicultural environment that values bold ideas and offers numerous opportunities for career development. Following quality training, you will play a key role in enhancing our customer experience and business growth.

Key Responsibilities

• Develop and implement personalized strategies to retain customers and reduce churn
• Handle customer inquiries and resolve issues in a timely and professional manner
• Promote relevant products and services that meet customer needs
• Maintain accurate records of customer interactions and feedback
• Collaborate closely with other departments to improve the overall customer experience

Required Profile

• Bachelor's degree or equivalent with at least 6 months of experience
• Excellent communication skills in English (both spoken and written)
• Fluency in French and English required
• Strong persuasion and negotiation skills
• Empathy, patience, and problem-solving mindset
• Ability to work 44 hours per week on a rotational basis with excellent schedule flexibility
• Previous experience in customer service, retention, or sales is a plus

What We Offer

• Paid training from day one
• Open-ended contract (CDI) offering stability and security
• Comprehensive social security coverage
• Uncapped performance bonuses
• Private health insurance with attractive reimbursement rates
• Free transportation provided, including door-to-door service for night shifts
• Additional benefits including special events, team activities, and Cnexia site life programs

Location

Casablanca, Morocco