Senior Officer-Core Banking System Support at Family Bank Ltd

About the Role

This position offers a great opportunity for career growth within our banking operations. We are seeking ambitious, self-driven individuals who are go-getters with a positive mindset to fill this Senior Officer position.

Reporting to: Manager Core Banking System Support

Job Purpose

To provide functional support, configuration, and maintenance of the Core Banking System (CBS) and its integrated applications, ensuring system stability, data integrity, and seamless business operations. The role is responsible for user support, system upgrades, change management, and coordination with vendors to maintain optimal system performance in line with the bank's service standards and compliance requirements.

Key Responsibilities

• Provide functional support of the Core Banking system and interdependent interfaces
• Manage configuration, patches, updates, and upgrades of the Core Banking system
• Create and manage user roles and profiles
• Manage and support integration of the CBS with other interconnected applications
• Analyze, troubleshoot, and resolve user and system issues; identify root causes, determine possible solutions, test, and implement solutions
• Create new branches, products, modules, charges, and features as required
• Ensure timely execution of Flexcube End of Day (EOD), End of Month (EOM), and End of Year (EOY) processes for smooth business operations
• Conduct daily system backups and prepare for unforeseen eventualities
• Execute mock runs of EOM and EOY processes and share reports with business for verification before production runs
• Ensure business reports and Management Information System (MIS) needs are met
• Document all procedures related to Core Banking applications for reference
• Ensure all changes are tested, documented, and approved before implementation to production
• Review updates and coordinate with business users to conduct comprehensive User Acceptance Testing (UAT) in the UAT environment, then implement approved changes to production