Security Operations Controller at Nexus Staffing Solutions

About the Role

Our client in the security sector is seeking a vigilant, disciplined, and tech-savvy Security Operations Controller to join their operations team. This role involves real-time monitoring of CCTV systems, alarm responses, radio communication, and ensuring smooth coordination across security teams. The ideal candidate must have prior experience in a security control room environment.

Key Responsibilities

Surveillance & Monitoring

• Monitor CCTV cameras, alarm systems, tracking tools, and other security technologies
• Maintain round-the-clock surveillance to detect unusual or suspicious activities
• Record all incidents accurately in the system and escalate as required
• Conduct virtual patrols through camera feeds and take immediate action when needed
• Ensure proper operation of all monitoring equipment and report any faults

Incident Response & Coordination

• Respond promptly to alarm triggers and dispatch response teams without delay
• Communicate clearly with guards, patrol teams, and supervisors using radio and other communication channels
• Follow established escalation procedures during emergencies or incidents
• Maintain communication discipline using proper phonetic and radio procedures

Control Room Operations

• Keep the control room secure, organized, and compliant with company protocols
• Maintain data confidentiality and ensure all logs, recordings, and reports are well documented
• Coordinate with other departments, emergency services, and stakeholders when necessary
• Perform routine equipment checks and ensure all systems are running optimally

Qualifications & Experience

• Diploma or Bachelor's degree in Security Studies, Criminology, or a related field
• Minimum of 1–2 years' experience working as a Security Controller in the private security industry (mandatory)
• Hands-on experience with CCTV monitoring, alarm systems, tracking tools, and other digital surveillance systems
• Tech-savvy with solid computer skills