Sales Manager at Nairobi Safari Club

Role Purpose

Responsible for managing and coordinating all aspects of the Sales and Marketing department with the goal of maximizing revenues to agreed budgets while ensuring guest satisfaction throughout the customer journey.

Key Responsibilities

• Develop and maintain relationships with key accounts, respond to client inquiries, conduct site inspections, and customize proposals
• Make business decisions to ensure smooth operations and resolve service issues promptly
• Participate in developing and implementing sales and marketing plans to maximize revenue and market share
• Prepare budgets, monitor performance, analyze financial results, and identify opportunities to boost profitability
• Track industry trends, competitor strategies, and market performance to forecast demand and identify business opportunities
• Collaborate on revenue management, pricing, and promotional strategies to achieve sales targets
• Work closely with other departments and third-party vendors to meet client needs and ensure smooth event execution
• Address guest issues promptly and maintain a high standard of professional service
• Adhere to hotel policies, financial procedures, and health and safety regulations
• Perform additional duties as assigned to meet overall business objectives

Required Skills and Competencies

• Self-motivated and results-driven approach
• Innovative thinking
• Strong interpersonal and communication skills
• Ability to work under pressure, manage multiple priorities, and adapt to market changes
• Strong analytical and strategic thinking abilities
• Strong financial management skills
• High attention to detail
• Ability to organize and lead complex projects
• Ability to multi-task and prioritize tasks consistent with business objectives
• Negotiation and presentation skills
• Proficiency in CRM tools and sales reporting platforms