Revenue Officer at Premier Hospital

Job Purpose

The Revenue Officer will be responsible for the smooth operation of the dental reception area and any other cash point assigned by the Chief Revenue Officer.

Main Duties and Responsibilities

• Answer all incoming calls, schedule appointments, and follow up on appointments
• Manage the dental reception area and ensure patients receive recommended and approved dental care with professional and timely attention
• Ensure all appropriate documents are completed before and after client service delivery
• Manage and maintain the recall system, including confirming pending appointments, recalling dormant accounts, and completing chart audit files for all clients
• Determine and confirm insurance coverage, assist clients with insurance form completion, bill patients, and ensure all preauthorization forms are completed and uploaded to the appropriate system
• Generate required reports
• Perform clerical duties including file creation, meeting minutes, correspondence, and other delegated tasks

Minimum Requirements and Qualifications

• Diploma in Business Administration or related business field
• Certificate in basic computer studies
• Training on hospital insurance packages (preferred)
• At least 1 year of experience as a receptionist or front office administrator

Key Job Requirements

• Honesty, transparency, and integrity
• Excellent customer service skills
• Effective communication skills (listening, oral, and written)
• Strong interpersonal skills and team collaboration ability
• Ability to work under pressure with minimal supervision
• Analytical and decision-making skills
• Report writing and presentation skills
• Desire for personal development, improvement, and continuous learning