Offre fiable
Retail Team Lead
Hotpoint Appliances Ltd
Mombasa, Kenya
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
We invite applications from suitably qualified candidates.
Job Purpose
- Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Customer Experience Associates & Retail Associates)
- To offer administrative support in the showroom on areas of cash operations, billing, receiving of goods, customer communication, preparation of quotation etc.
- Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.
- Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
- Ensure Showroom is fully stocked with required stocks.
- Ensure that all POP\'s are in place and pricing completed.
- Follow up that customers are promptly attended to on arrival in the showroom.
- Assist Sales Persons in closing the sale.
- Carry out product discounting in conjunction with Orion guidelines.
- Handle all customer care calls and respond to queries on email.
- To take charge of completed admin process.
- Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
- Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
- Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
- Any other duties assigned by the Manager as and when required.
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