Retail Sales Manager at National Bank of Kenya

Position Overview

An exciting opportunity has arisen for a motivated professional to join National Bank of Kenya. This position is responsible for implementing strategies to drive sales performance of Retail Islamic Banking products through efficient allocation of resources and managing priorities to deliver the Bank's profitability goals. You will plan, direct, and manage sales activities across Retail Islamic Banking market segments while driving customer experience at Islamic Banking customer touchpoints.

Job Reference No: NBK/RET/06/2025

Key Responsibilities

• Implement sales strategies to deliver superior sales performance through efficient allocation of resources and management of priorities to achieve ambitious economic profit performance goals
• Set targets and drive the retail sales team towards achieving and exceeding set targets through monitoring, review, and continuous communication of performance levels
• Drive cross-selling by tailoring liability and asset solutions to deepen client relationships at branch level through Business Bankers, Direct Sales Representatives, and the Islamic Banking Sales team
• Collaborate with product partners to develop product bundles, pricing, and campaigns to improve cross-product holding ratios and portfolio growth
• Provide feedback on product performance and support the rollout of new products
• Initiate and collaborate with channels, product, and functional teams to identify and develop product solutions that meet the needs of the Islamic Banking segment and improve customer service delivery through turnaround times, service level agreements, and process improvements
• Liaise with the credit division to ensure that credit criteria are robust and balanced for Islamic Banking growth
• Work with Business Bankers, Direct Sales Representatives, and Islamic Banking Sales team to ensure portfolio quality of new and existing Islamic Banking retail products and services
• Manage the loan book and maintain the non-performing portfolio to a minimum in accordance with industry best practices

Location

Nairobi, Kenya