Relationship Officer – Boda-Boda Loans (Sales & Collections) at Phoenix Capital

This position offers a great opportunity for career growth. Are you passionate about working with boda-boda riders and driving financial inclusion? We’re looking for a proactive Relationship Officer to handle both loan sales and repayment collections within the boda-boda sector. Key Responsibilities

• Prospect and onboard boda-boda riders through field visits & stage activations

• Explain loan products and support clients through the application process

• Monitor daily/weekly repayments and manage loan arrears

• Conduct field follow-ups, negotiate repayment plans & reduce delinquency

• Build strong relationships with clients, stage leaders & guarantors

• Provide customer education on loan terms, financial discipline & credit health

What We’re Looking For

• Experience in microfinance, asset/boda-boda financing, or field sales

• Strong negotiation & customer relationship skills

• Ability to work in the field daily

• Good communicator with a passion for customer service

• Knowledge of boda-boda operations in Kenya is a BIG plus

Check how your CV aligns with this job