Regional Manager (Zidisha SME Product) at Phoenix Capital

About the Role

Phoenix Capital is seeking a dynamic, mission-driven regional leader to oversee end-to-end operations of the Zidisha SME product. The ideal candidate is a people-focused manager with proven experience leading field teams, driving portfolio performance, and executing operational strategies in fast-paced, high-growth environments. This role requires someone who can build high-performing teams, ensure strict compliance and operational excellence, and consistently achieve collection, disbursement, and portfolio quality targets across the region.

Key Responsibilities

Leadership & Team Management

• Provide leadership, guidance, and performance oversight to Unit Managers and Field Collection Agents
• Recruit, train, motivate, and retain high-performing teams in line with company values and goals
• Conduct regular performance appraisals and implement performance improvement plans where necessary
• Ensure all staff adhere to Phoenix Capital's code of conduct, values, and field operations policies

Operations & Execution Oversight

• Lead and supervise day-to-day operations of the Zidisha product across the region
• Drive compliance to all Standard Operating Procedures (SOPs) related to client onboarding, loan disbursement, collections, and customer engagement
• Support Unit Managers in implementing field strategies effectively
• Ensure efficient route planning, client follow-ups, and effective daily field operations by collection agents

Portfolio Quality Management

• Monitor and drive regional portfolio performance, ensuring high repayment rates and minimal default levels
• Provide early warning signals on portfolio risks and implement recovery strategies in collaboration with credit and risk departments
• Ensure accurate and timely field-level reporting of loan data, collections, and client status

Performance Monitoring & Reporting

• Set and track performance KPIs for Unit Managers and field teams