Patient Relationship Officer and Care Manager at Premier Hospital

Job Purpose

Reporting to the Marketing and Business Development Manager, the Patient Relationship Officer and Care Manager will ensure a positive patient experience by managing patient interactions, addressing concerns, and coordinating comprehensive care plans. This role involves acting as a liaison between patients, healthcare providers, and administrative staff to ensure the highest standards of patient care and satisfaction.

Main Duties and Responsibilities

Patient Relationship Management

• Serve as the primary point of contact for patients and their families throughout their care journey
• Address patient inquiries, concerns, and complaints in a timely and professional manner
• Build and maintain strong relationships with patients, fostering trust and ensuring a positive experience
• Monitor patient satisfaction levels and implement strategies to improve the overall patient experience

Care Coordination

• Develop, implement, and monitor individualized care plans in collaboration with healthcare providers
• Coordinate patient care activities, including scheduling appointments, follow-ups, and coordinating with specialists
• Ensure continuity of care by keeping patients informed about their treatment plans and any changes in their care

Communication

• Act as a liaison between patients, families, healthcare providers, and other hospital departments
• Facilitate clear and effective communication between all parties involved in patient care
• Provide patients and families with information about available services, treatment options, and support resources

Documentation and Reporting

• Maintain accurate and up-to-date records of patient interactions, care plans, and outcomes
• Prepare reports on patient satisfaction, care outcomes, and other relevant metrics for management review
• Ensure all patient information is handled confidentially and in compliance with relevant laws and regulations