Manager, Women Banking – Almasi Lady at National Bank of Kenya

Position Overview

This position is responsible for driving the growth, outreach, and sustainability of the Almasi women banking program at National Bank-Amanah by delivering Shariah-compliant financial and non-financial solutions tailored to women entrepreneurs and clients, deepening inclusion, and strengthening the Bank's position in the women market segment.

Key Responsibilities

• Execute and manage the rollout of Almasi suite of products including asset financing, unsecured hybrid SME financing, mortgage finance, construction finance, and trade financing
• Guide product customization to ensure the needs of women entrepreneurs are met while preserving Shariah compliance
• Promote non-financial services including advisory, capacity-building workshops, networking, and procurement readiness programs
• Identify, segment, and onboard women business owners and women-involved enterprises (≥50% women shareholding or management) according to Almasi eligibility criteria
• Cultivate relationships with women's groups, associations, NGOs, and development partners to source leads
• Represent the bank at women entrepreneurship events and exhibitions
• Support procurement readiness of women-owned firms to access supply opportunities with the bank (20% procurement allocation)
• Assess financing proposals from women-owned and women-managed businesses, including credit analysis, collateral evaluation, and structuring
• Monitor repayment performance, delinquency, and recovery
• Ensure compliance with the bank's credit policy, risk guidelines, and Shariah principles
• Deliver high service standards, including management of dedicated Almasi teller counters
• Serve as a specialist contact for women clients, resolving inquiries and complaints to ensure seamless customer journeys
• Track customer satisfaction and retention metrics
• Train branch staff and sales teams on Almasi program offerings and customer service standards

Job Reference

NBK/RET/10/2025

Location

Nairobi, Kenya