Lead of Housekeeping Hotel- Amboseli

Role Objective

Our client, an established hotel, is seeking a Lead Housekeeper to oversee daily operations in the housekeeping department. The key objective of this role is to ensure the highest standards of hygiene and guest satisfaction are achieved.

Core Duties and Responsibilities

• Supervise daily housekeeping activities and ensure rooms and public areas are cleaned to required standards
• Prepare duty rosters and allocate daily tasks to the housekeeping team
• Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues
• Handle guest requests and complaints related to housekeeping in a polite and timely manner
• Participate in hiring, training, and guiding housekeeping staff including room attendants and laundry staff
• Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed
• Coordinate with the front office and maintenance teams to ensure smooth room turnaround
• Ensure staff follow health, safety, and hygiene procedures at all times
• Maintain housekeeping equipment and ensure proper usage
• Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance
• Maintain records such as room status and lost and found items
• Perform any other reasonable duties assigned by management

Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management, or related field
• At least 2 years' housekeeping experience within the hospitality industry
• Any other relevant professional certification is an added advantage

Key Competencies

• Strong leadership and management skills
• Attention to detail
• Organizational skills
• Good communication and interpersonal skills
• Problem-solving ability
• Time management skills
• High integrity and professionalism