Head of Operations- Hospitality

Role Objective

We seek a Head of Operations to serve as the strategic engine behind our entire portfolio. You will develop and execute end-to-end operational strategy and delivery with excellence, maintaining budgets while leveraging technology and vendor partnerships to drive growth.

Core Duties and Responsibilities

• Develop and implement standardized operational workflows across all events to ensure consistency and quality
• Align operational goals with the company's broader commercial and marketing objectives
• Identify opportunities for process automation and digital transformation within the event lifecycle
• Oversee the entire event operations budget, ensuring high ROI and cost-efficiency
• Negotiate high-value service agreements with various vendors including venues, caterers, and other suppliers
• Perform financial reconciliation and post-event profitability analysis
• Lead, mentor, and scale a high-performing operations team including Project Managers, Logistics Coordinators, and Site Leads
• Manage external contractors, freelancers, and agency partners
• Foster a culture of accountability and continuous improvement
• Oversee floor-planning, health and safety (H&S) compliance, and risk assessments
• Serve as the final point of escalation for on-site emergencies or logistical failures
• Direct the integration of event technology

Qualifications

• Bachelor's degree in Business Administration, Marketing, Event Management, Communications, or a related field
• At least 5 years of professional experience in the same industry or role
• Demonstrated success in running operations in the hospitality, entertainment, or creative industry

Key Competencies

• Strategic Planning & Execution
• Commercial Acumen
• High Integrity
• Financial Acumen
• Excellent Communication Skills
• Multitasking