Head of Housekeeping Hotel-Amboseli & Masaai Mara

Role Objective

Our client, a hotel, is seeking a Housekeeping Manager, a key leadership role responsible for the overall cleanliness, maintenance, and presentation of the hotel's rooms and public areas. The primary objective is to ensure the highest standards of hygiene and guest satisfaction are consistently achieved.

Core Duties and Responsibilities

• Supervise daily housekeeping activities and ensure rooms and public areas are cleaned to required standards
• Assist in hiring, training, and guiding housekeeping staff, including room attendants and laundry staff
• Prepare duty rosters and allocate daily tasks to the housekeeping team
• Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues
• Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed
• Handle guest requests and complaints related to housekeeping in a polite and timely manner
• Work closely with the front office and maintenance teams to ensure smooth room turnaround
• Ensure staff follow health, safety, and hygiene procedures at all times
• Ensure proper maintenance and optimal use of housekeeping equipment
• Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance
• Maintain records such as room status and lost and found items
• Perform other reasonable duties assigned by management

Qualifications

• Diploma or Degree in Hospitality, Business Management, or related field
• At least 2 years' housekeeping experience within the hospitality industry
• Any other relevant professional certification is an added advantage

Key Competencies

• Leadership and Management skills
• Attention to Detail
• Organizational skills
• Excellent Communication skills
• Problem-Solving
• Time Management Skills
• High Integrity