Debt Collectors (5)

We are seeking an experienced professional for this opening. POSITION OVERVIEW: The Debt Collector is responsible for recovering outstanding payments from individuals or businesses while maintaining professionalism, ethical standards, and compliance with applicable laws. This role suits a results-oriented professional with 1–2 years of debt collection experience who is motivated by targets and commission-based earnings. The successful candidate will contribute directly to improving cash flow while preserving positive customer relationships. Key Responsibilities: Debt Collection:

• Contact debtors via phone calls, emails, SMS, and written correspondence to recover overdue accounts.

• Use persuasive, professional, and empathetic communication to encourage timely payments.

Account Management:

• Maintain accurate and up-to-date records of all collection activities, including calls made, payment promises, disputes, and resolutions.

• Update collection systems regularly to reflect account status.

Negotiation & Payment Plans:

• Negotiate payment arrangements, settlements, or repayment plans aligned with company policies and customer financial capacity.

• Follow up on agreed payment commitments to ensure compliance.

Dispute Resolution:

• Investigate and resolve account disputes by reviewing documentation and liaising with customers and internal departments.

• Escalate complex cases appropriately when necessary.

Compliance & Ethics:

• Conduct all collection activities in compliance with the Fair Debt Collection Practices Act (Kenya) and other applicable regulations.

• Ensure confidentiality of customer information and adhere to ethical collection standards.

Performance Tracking & Reporting:

• Meet or exceed monthly collection targets to maximize commission earnings.

• Provide regular reports on recovery progress to the Collections Manager or Team Lead.

Customer Service:

• Maintain a professional and respectful approach, even when handling difficult or sensitive situations.

• Educate customers on payment options and consequences of non-payment where applicable.

• Cross-Functional Collaboration:

• Work closely with finance and legal teams on escalated accounts or cases requiring further action.

Required Qualifications: & EXPERIENCE:

• Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (preferred).

• Minimum of 1–2 years’ experience in debt collection, credit control, or accounts receivable.

REQUIRED SKILLS & COMPETENCIES:

• Strong negotiation and persuasion skills

• Excellent verbal and written communication skills

• Res...