Customer Service Representative

About the Role

We are seeking a Customer Service Representative to join our team. The job holder will be responsible for maintaining a professional, positive manner when interacting with customers in-person, over the phone, or by email. You may also need to handle customer complaints and provide discounts, free products, or additional services to preserve customer loyalty.

Duties & Responsibilities

• Process customer invoices, delivery notes, and other related documentation with attention to detail
• Answer incoming phone calls and assist customers with their inquiries or concerns
• Resolve customer complaints or issues in a timely and efficient manner
• Meet or exceed performance goals, such as call handling time and customer satisfaction
• Keep current with company and industry-related information to ensure accurate information is provided to customers
• Identify and escalate complex customer issues to a supervisor or manager as needed
• Follow up with customers to ensure their needs were met
• Perform any other duties assigned

Requirements & Qualifications

• Minimum certificate, diploma, or degree in supply chain, logistics, business administration, or a related field from a reputable institution
• Proven experience of at least 1 year in a similar role
• Proficient in using computer applications such as Word and Excel
• Excellent organizational and time management skills, with the ability to multitask effectively
• Strong attention to detail and accuracy
• Flexibility and availability to start immediately