Client Relations Assistant – Call Centre (2 Posts) at Mission for Essential Drugs and Supplies (MEDS)

Confidentiel

Nairobi, Kenya CDI

Publiée il y a 1 mois · Expire dans 4 semaines

Description du poste

We invite applications from suitably qualified candidates. Key responsibilities:

Receive and route calls to the appropriate desks and officers as needed to ensure efficient communication.

Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system.

Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfied

Collaborate with sections such as procurement, inventory control, quotations, warehousing and logistics and quality assurance to receive feedback on the client inquiries.

Job requirements:

Technical competencies; excellent communication and interpersonal skills; Proficiency in Customer Relationship Management System (CRM); E-Commerce, communication; knowledge of Microsoft packages, knowledge of pharmaceutical products and supplies

Behavioural attributes: Positive and professional attitude; high level of integrity; problem-solving skills; confidential and self driven

Check how your CV aligns with this job