Call Center Co-ordinator at Lorenzo Drycleaners

Lorenzo Drycleaners

Nairobi, Kenya CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

An established company is recruiting for the following position.
  • Oversees customer communication channels, manages call center staff schedules, and ensures excellent client satisfaction.
Responsibilities
  • Manage incoming and outgoing calls efficiently.
  • Supervise call center staff and ensure timely responses.
  • Monitor service quality and handle escalations.
  • Generate daily/weekly reports on customer interactions.
Requirements
  • Diploma or degree in Customer Service, Communication, or related field.
  • 2+ years in a similar supervisory role.
  • Strong leadership and multitasking skills.
  • Excellent written and verbal communication.
Check how your CV aligns with this job

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