Aftersales Officer at Moja EV Kenya

About the Role

We are seeking a highly skilled and detail-oriented professional to lead and support our after-sales department. The Aftersales Officer will be responsible for overseeing all post-sale customer interactions and ensuring client satisfaction through effective service, maintenance coordination, spare parts management, and customer support. This role plays a critical part in building long-term relationships with customers, driving brand loyalty, and supporting the overall performance of the electric vehicle ecosystem.

Key Responsibilities

• Customer Support & Relationship Management
• Service Coordination & Quality Assurance
• Parts & Warranty Management
• Performance Monitoring & Reporting

Required Qualifications

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field
• 2–3 years' experience in an aftersales, customer service, or workshop coordination role (automotive experience is an added advantage)
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational skills and attention to detail
• Customer-oriented mindset with ability to handle pressure and resolve conflicts
• Proficiency in MS Office Suite and CRM systems