Admin Assistant and Customer Service Officer – Freight Forwarding at Orchid HR Outsourcing

About the Role

We are looking for a talented, motivated, detail-oriented, and proactive Admin Assistant and Customer Service Officer to join our growing team in the import, export, and freight forwarding industry. This role focuses on managing client relationships while ensuring seamless coordination of international and local shipments, documentation, invoicing, order tracking, and issue resolution. You will support operations and sales teams while ensuring compliance with customs, trade regulations, and service-level expectations.

Key Responsibilities

Sales Support and Administration

• Prepare freight quotations, cost breakdowns, and service proposals for air, sea, and road shipments
• Support sales follow-ups, customer onboarding, and CRM updates
• Process shipment orders and update logistics and tracking systems
• Maintain accurate client records, contracts, and billing information

Client Management

• Serve as the main point of contact for clients throughout the shipment lifecycle
• Build and maintain strong relationships with importers, exporters, and corporate clients
• Understand client requirements and provide appropriate logistics solutions
• Handle client inquiries, feedback, and complaints professionally
• Coordinate shipment dispatch and clearance processes to ensure timely cargo movement
• Coordinate with internal teams to resolve shipment delays, clearance challenges, and service issues
• Maintain up-to-date shipment and client documentation

Operations and Coordination

• Support daily operations including shipment tracking and document verification
• Liaise closely with operations and sales teams to enhance customer service delivery
• Share accurate shipment status updates with clients in a timely manner
• Coordinate bookings with shipping lines, airlines, transporters, and clearing agents
• Communicate effectively with overseas agents, port authorities, and regulatory bodies

Reporting

Please note that the "Reporting" section of the original listing was incomplete. We recommend clarifying the direct reporting line as part of your application discussion.