Waitress/Waiter at Peoplelink Consultants Ltd

About the Role

A dynamic team is expanding and looking for the right talent to join our restaurant in Nairobi.

Responsibilities

• Greet, escort, and seat customers warmly, ensuring every guest feels welcome and important in the restaurant
• Present the menu and provide detailed information upon request, covering portions, ingredients, daily specials, and potential food allergens
• Proactively offer menu recommendations and strategically upsell additional food and drink products when appropriate
• Accurately take all food and drinks orders using the POS ordering software or slips
• Communicate and confirm all order details to the kitchen staff to ensure precision
• Serve food and drink orders to guests, maintaining high standards of cleanliness and presentation of all dishes and kitchenware
• Maintain a tidy and organized dining area by arranging table settings and clearing dirty plates, glasses, and silverware promptly
• Deliver checks to customers and accurately collect bill payments, strictly adhering to all cash handling procedures
• Meet regularly with restaurant staff to review daily specials, menu changes, and service specifications for reservations
• Provide consistently excellent customer service to all guests and immediately report any customer complaints or compliments to supervisors
• Follow all relevant health department regulations and assist the kitchen staff with mise en place when called upon
• Ensure all alcoholic beverages are served only to persons aged 18 and above, strictly upholding legal compliance

Requirements

• Age: 25–30 years
• Minimum 2 years of hospitality experience in a busy environment
• Basic math abilities
• Excellent customer service skills
• Strong communication and listening skills
• Good interpersonal skills
• Ability to work well and remain calm under pressure
• Genuine interest in food and beverages
• High standards of personal hygiene and grooming
• Ability to multitask effectively