Technical Support Associate at Greenwheel

Confidential

Nairobi, Kenya CDI

Publiée il y a 1 mois · Expire dans 4 semaines

Description du poste

## Title: Technical Support Associate

About the Role

An established company is recruiting for a Technical Support Associate to provide comprehensive technical support and help drive system improvements across the organization.

What You'll Do

Provide technical support to both customers and internal teams across multiple systems
Troubleshoot and resolve software or system issues promptly and professionally
Develop and maintain user training materials, documentation, and process guides
Assist in gathering and defining user requirements to improve system usability
Collaborate with developers to escalate and resolve technical challenges
Manage and prioritize support tickets using CRM and helpdesk tools

What We're Looking For

2-5 years of professional experience in technical support or a similar role
Degree or Diploma in Computer Science, IT, or a related field
Hands-on experience with Zoho products (e.g., Zoho Desk, Zoho Billing)
Familiarity with call center systems and support workflows
Strong documentation and user training development skills
Excellent communication, problem-solving, and analytical abilities
Proven ability to manage multiple requests and meet deadlines effectively