Showroom Customer Care Specialist at KEDA Kenya Ceramics Company Limited

Position Overview

This is a customer-facing, sales-driven role based in our luxury showroom. You'll be responsible for delivering a world-class consultation experience to our high-end clientele from first contact to after-sales service.

Key Responsibilities

• Warmly welcome and guide customers through product selection, offering professional consultations on tiles and bathroom products
• Explain design concepts, materials, craftsmanship, and technology benefits
• Inspire purchases through model room displays and visual merchandising
• Manage customer relationships through follow-ups, service, and support
• Ensure the showroom consistently meets high-end brand presentation standards
• Report feedback and recommend solutions for process improvements

Education Requirements

• Bachelor's degree or above in Marketing, International Trade, or related field

Experience Requirements

• Minimum 2 years in high-end retail or real estate sales
• Experience in tile/sanitaryware sales is preferred
• Familiarity with luxury sales standards and client service

Language Requirements

• Fluent in English and Swahili
• Arabic or Chinese is a plus

Core Competencies

• Strong sales judgment and closing ability
• Quick communication and response to client needs
• Culturally aware and capable of cross-lingual communication
• Responsible, discreet, and composed under pressure
• Elegant, well-dressed, and confident demeanor aligned with luxury retail standards