Senior Operations Manager

Position Overview

The Senior Operations Manager provides overall operational oversight, leadership, and accountability for all operational support to clinical and non-clinical functions across AGC Tenwek Hospital and its satellite facilities.

The role ensures efficient, safe, patient-centered, and Christ-honoring service delivery by driving patient experience improvements, seamless transitions of care, cultural transformation, and administration across facilities and departments.

This position is pivotal in strengthening Tenwek's reputation as a mission-based teaching and referral hospital by ensuring quality and compassionate care is consistently delivered across every point of the patient journey.

The position reports directly to the CEO and ensures seamless day-to-day operations, strong patient flow, reliable support services, operational and administrative readiness, and a culture of compassionate, Christ-centered service delivery.

Key Responsibilities

Strategic & Operational Leadership

• Provide overall operational oversight and leadership to clinical and non-clinical functions across AGC Tenwek Hospital and its satellite facilities
• Develop and implement integrated operational strategies that align with the hospital's strategic plan and Christian mission
• Champion a culture of compassion, accountability, and excellence across all hospital operations
• Lead hospital readiness for accreditation, inspections, and compliance with national and international quality standards

Service Delivery, Transitions of Care & Patient Experience

• Oversee all administrative, clinical, and non-clinical operational support, including inpatient wards, theatres, diagnostics, emergency, outpatient, maternal/child health, specialty units, catering, laundry, housekeeping, transport, and security
• Ensure seamless transitions of care in liaison with clinical teams