Senior Officer – Digital Products & Partnerships

About the Role

Rafiki Microfinance Bank seeks a Senior Officer for Digital Products & Partnerships to drive growth and management of our digital and partnership-driven portfolios, including LNM, SOLV, and Consumer Lending. You will focus on scaling profitable portfolios, maintaining high asset quality, and strengthening strategic partnerships to boost branch performance, while ensuring strict adherence to credit, operational, and regulatory frameworks.

Key Responsibilities

Partnerships & Stakeholder Coordination

• Manage strategic partnerships, MOUs, and compliance with lending programs
• Coordinate across Business, Credit, Risk, Finance, IT, and external partners
• Track operational issues, data gaps, and enforce SLAs

Pipeline & Branch Enablement

• Drive sourcing, onboarding, and conversion of partnership pipelines
• Enable branches on partner programs and improve client uptake
• Support value-chain financing (agribusiness, trade, payroll lending)

Portfolio & Risk Monitoring

• Monitor portfolio performance, arrears, and early delinquency by partner and product
• Support credit exception tracking and remediation
• Participate in portfolio reviews

Systems & Innovation

• Support testing, UAT, and rollout of lending platform enhancements
• Log and resolve system issues with IT and vendors
• Contribute to product research and innovation

Product Operations

• Support daily operations of semi-digital lending products (LNM, SOLV, Rafiki Salo, Upaware/Lipad)
• Ensure alignment with credit policy and partner contracts
• Identify and escalate operational or system anomalies

Reconciliations & Settlements

• Execute accurate postings for disbursements, repayments, and adjustments
• Reconcile partner platforms with core banking systems
• Validate and settle partner invoices for income share, fees, and commissions

Analytics & Reporting

• Deliver regular and ad-hoc reports on growth, quality, profitability, and partner performance
• Provide actionable insights for scaling initiatives

Location

Nairobi, Kenya