Senior Manager, Card Business

Position Overview

A dynamic team is expanding and seeking experienced leadership to drive the development, growth, and profitability of the Bank's Card Business portfolio. The role holder will be responsible for developing innovative products, increasing market penetration, building strategic partnerships, ensuring operational excellence, and delivering exceptional customer experience while maintaining regulatory compliance and effective risk management.

Key Responsibilities

• Provide strategic leadership, commercial growth, operational excellence, and risk governance for the bank's card business across debit, credit, prepaid, virtual, and co-branded card products
• Drive joint business plans with schemes and strategic partners including fintechs, e-commerce platforms, and merchants
• Design and manage rollout activities for new card products, including product positioning, advertising, and promotional campaigns
• Build and manage partnerships with payment schemes, fintech companies, merchants, and processors
• Develop customer lifecycle journeys encompassing onboarding, activation, usage, rewards, loyalty, and retention
• Design and implement lean, efficient, and effective card processes that deliver excellent customer service and cost management
• Deliver competitive differentiation through new products, segment-based propositions, and customer experience innovation
• Develop and execute comprehensive portfolio tools to achieve targets on spend, activation, cross-sell, and attrition to grow and retain profitable customers
• Formulate and manage fee structures and cost management initiatives that maximize revenue generation while minimizing cost and revenue leakage
• Ensure strict adherence to Operational Risk Policies and external compliance requirements to minimize financial and reputational risk
• Develop and maintain strategic relationships with merchants and tactical partners to build unique and differentiated product propositions

Position Details

Job Reference No: NBK/RET/02/2026

Location: Nairobi, Kenya

Organization: National Bank of Kenya