Senior Business Process Analyst at Jubilee Insurance

Role Purpose

The Senior Business Process Analyst is responsible for identifying, documenting, analysing, and improving business processes through process review and reengineering initiatives. This role drives business efficiency through standardization and definition of process performance metrics to inform continuous improvement. You will work with cross-functional teams to achieve optimal business processes for the organization while managing systematic process changes with all stakeholders to ensure business operations remain consistent with updated processes.

Academic Qualifications

• Bachelor's degree in Business Administration, IT, or related field
• BPM certification (Lean Six Sigma Green Belt / ABPMP) or experience with Kaizen
• Professional qualifications in Project Management and Change Management (advantageous)

Experience Required

• 5+ years of cumulative experience with 3+ years in business process analysis, process documentation, and process automation/innovation/reengineering
• Detailed understanding of BPMN 2.0 mapping and flowcharts
• Detailed understanding of policy, process, procedures, and operating instructions
• Knowledge of process improvement methodologies
• Specific exposure to the insurance industry or financial services sector (advantageous)

Key Competencies

• Strong collaboration across all organizational levels
• Analytical, written, and verbal communication skills
• Attention to detail, problem-solving, and decision-making skills