Sales Support & Administrative Lead- Mombasa

About the Role

Join a leading hospitality sector organization as a Sales Support & Administrative Lead. This role combines daily office operations management with active sales development, requiring a proactive individual with excellent organizational, sales, and client relationship skills.

Core Responsibilities

• Handle and follow up on inquiries via phone, email, and digital platforms
• Conduct product demonstrations to ensure clients fully understand offerings
• Represent the company at events, tradeshows, and presentations to boost brand visibility and generate revenue
• Welcome visitors and direct them to relevant departments
• Generate and qualify leads, prepare quotes, proposals, and invoices
• Bring in new clients and draft service agreements or contracts
• Promote brand awareness across multiple platforms and provide analytical reports on reach and engagement
• Coordinate creation and delivery of marketing materials and content
• Brainstorm and conceptualize client proposals and campaigns
• Monitor competitor activity and industry trends to inform strategy
• Promote existing services and introduce new products to clients and the market
• Develop marketing opportunities, understand consumer needs, and recommend improvements to achieve marketing goals
• Maintain relationships with key clients through regular engagement and follow-up
• Ensure post-service communication and resolve client feedback or complaints efficiently
• Compile sales reports, weekly activity summaries, and operational reports as required
• Liaise with clients, suppliers, and other stakeholders as necessary
• Ensure optimal office operations and resource management
• Perform additional duties as assigned by management

Key Competencies

• Excellent interpersonal and relationship management skills
• Strong negotiation skills
• Results-driven and target-oriented mindset
• Strong written and verbal communication abilities