Sales & Reservations Assistant

About the Role

A reputable organization seeks a dedicated individual to support sales, reservations, and customer relationship management across multiple channels and partnerships.

Key Responsibilities

Customer Communication & Sales Support

• Respond to customer inquiries via email, WhatsApp, and video calls
• Assist with quotations, follow-ups, and customer problem resolution
• Maintain professional, timely, and service-oriented communication
• Support the sales team in converting inquiries into bookings
• Learn to handle objections and find solutions when customers hesitate

Partner & Relations Coordination

• Assist in managing relationships with partner accommodations, airlines, and service providers
• Follow up on availability, pricing, confirmations, and operational details
• Make outbound calls and coordinate information to ensure smooth execution
• Learn professional relationship management and follow-through

Administrative & Commercial Support

• Assist in tracking commission rates, partner agreements, and contracts
• Support preparation of reports, invoices, and basic reconciliations
• Maintain structured records for pricing, packages, and partner data
• Support internal coordination between sales, operations, and finance

Digital Marketing & Growth Support

• Assist with digital marketing activities such as Google Ads, Meta Ads, SEO/SEM, or influencer coordination (training provided)
• Support website package updates and campaign tracking
• Learn performance tracking and reporting for marketing initiatives

Overseas Sales Exposure

• Support outreach to international travel agents and partners
• Assist in maintaining communication and relationship follow-ups
• Learn long-cycle relationship building and patience-driven sales

Candidate Requirements

• Bachelor's degree completed within the last 1–2 years
• 0–1 year work experience (internship or attachment acceptable)
• Strong written and verbal communication skills
• Comfortable using email, WhatsApp, basic office tools, and online platforms

Location

Nairobi, Kenya