Retail Sales Coordinator at Kenya Builders & Concrete Co. Ltd

About the Role

An exciting opportunity has arisen for a motivated professional to join Kenya Builders & Concrete Co. Ltd as a Retail Sales Coordinator in Nairobi. This position serves as a critical support function for the retail sales team, requiring strong organizational, communication, and analytical skills.

Key Responsibilities

Communication and Coordination

• Serve as the primary point of contact for internal and external inquiries related to sales activities
• Facilitate communication between the Retail Sales Manager, Telesales Team Leader, Counter Sales Leader, Retail Outlets, and Sales Admin Team
• Coordinate meetings, conference calls, and other communication channels to ensure effective team collaboration

Sales Support

• Assist in preparing sales presentations, proposals, and contracts
• Maintain accurate and up-to-date records of sales activities including customer interactions, sales orders, and contracts
• Support the sales team in managing customer accounts, resolving issues, and responding to inquiries

Data Management and Analysis

• Maintain sales data from ERP and CRM systems, ensuring accuracy and data integrity
• Generate sales reports and analytics to provide insights into sales trends and performance
• Assist in analyzing market data, competitor activity, and customer feedback to identify opportunities

Administrative Support

• Provide administrative support to the Retail Sales Manager and sales team, including scheduling meetings and preparing reports
• Prepare sales-related documents such as contracts, price lists, and promotional materials
• Coordinate logistics for sales events, trade shows, and customer visits

Customer Service

• Serve as a point of contact for customer inquiries, providing timely and professional responses
• Collaborate with the sales team to ensure high customer satisfaction
• Address customer concerns and escalate issues appropriately

Key Deliverables

• Accurate data on customer information and sales orders for Retail Management and the team
• Timely and accurate sales reports
• Weekly sales plans for all team members as approved by the Retail Manager
• Tracking and documentation of sales activity with Telesales