Retail Relationship Officer at Bank of Africa Kenya Limited

Position Overview

A reputable organization seeks a dedicated individual to manage retail customer relationships while driving product penetration, profitability, and customer satisfaction.

Key Responsibilities

• Manage a portfolio of retail customers with focus on product penetration, profitability, and customer satisfaction
• Grow branch fees and commissions through targeted product and service offerings to the Retail portfolio
• Proactively manage and review credit applications to reduce the possibility of non-performing assets (NPA)
• Participate in marketing activities within business areas to maximize growth
• Drive customer acquisition and retention in line with the Bank's strategy through effective relationship management

Academic & Professional Qualifications

• Bachelor's degree in Business, Economics, Finance, or related field
• At least 2 years of experience in business development
• Strong knowledge of the local banking industry, banking products, services, and regulations

Required Skills & Experience

• Proficiency in sales and relationship management
• Excellent interpersonal skills with the ability to build and maintain client relationships
• Sound financial management skills and proficiency in analyzing financial data
• Effective communication and presentation skills (verbal and written)
• High integrity, professionalism, results-driven mindset, and proactive approach