Relationship Manager, Public Sector - 2 Posts

Position Overview

The Relationship Manager, Public Sector will be responsible for driving business growth within the Public Sector Banking Corporate Division. This role combines business acquisition, portfolio development, and strategic implementation of banking initiatives to deliver exceptional customer experiences and operational efficiencies.

Key Responsibilities

• Implement Public Sector Banking Business Development initiatives aligned with the banking strategy and business growth plan
• Identify growth opportunities and new business acquisition through market research, analysis, and strategic networking
• Develop, grow, and maintain a strong client and transaction pipeline, converting opportunities into business that achieves customer satisfaction, financial budgets, and strategic goals
• Market and drive uptake of Public Sector Banking services and products to new and existing clients, identifying cross-selling opportunities
• Manage day-to-day client relationships and engagement to foster strong, lasting business partnerships
• Promote excellent customer experience by advocating for customer requirements across bank functions and delivering high service standards
• Ensure full compliance with Public Sector Banking standards and adherence to bank policies and procedures
• Partner with Regional Management, Branch Management teams, and Support Functions to increase market share of the Public Sector Banking segment across customer numbers, products, service consumption, and revenues
• Proactively reduce the non-performing loan book

Organization

National Bank of Kenya | Nairobi, Kenya

Number of Positions: 2