Relationship Manager, Agent Banking

Position Overview

This position is responsible for driving growth, profitability, and compliance of the bank's agent banking channel by acquiring, activating, and optimizing high-quality agents; deepening usage across retail customer segments; and safeguarding service standards, liquidity, and risk controls.

Key Responsibilities

• Identify, recruit, and onboard new agent banking partners
• Engage strategic partners to drive agent banking uptake through individuals, Micro and SME businesses
• Manage relationships with retail banking agents
• Manage agent banking sales presentations and trainings within and outside the bank
• Monitor and improve agent performance, ensuring compliance with KYC/AML regulations
• Develop and agree on key KPIs for each agent, measure results against KPI targets, and develop action plans to address shortfalls
• Manage and anticipate agent requirements with a focus on optimizing the existing agent base
• Provide consistent and frequent communication with agents, offering complete and concise portfolio valuations and guidance
• Provide ongoing portfolio supervision with continuous focus on enabling agents to adapt to changes in the financial environment
• Resolve agent and customer queries
• Serve as the primary contact for agents, addressing queries and escalations promptly

Required Qualifications

• Bachelor's degree in a business-related field from a recognized university
• Five (5) years of banking experience, of which 3 years must have been in a relationship management or business development role at a managerial level in a commercial bank

Preferred Qualifications

• Master's degree in a business-related field from a recognized university
• AML/CFT certification

Required Skills & Experience

• Strong relationship management and negotiation skills
• Business development and sales acumen
• Knowledge of remittance products and services