Recruitment & Workforce Manager - Re Advertisement at HCS Affiliates Group

About the Role

Our client, an on-demand courier service that delivers products ordered through their mobile app, is seeking a Recruitment and Workforce Manager to join their team in Nairobi, Kenya.

Key Responsibilities

Agent Planning and Scheduling

• Develop and maintain agent schedules to meet operational needs
• Adjust schedules based on forecast volumes and real-time data

Agent Recruitment

• Collaborate with HR and Supervisor to recruit and onboard new agents
• Ensure staffing levels align with business requirements

Leave Management

• Manage annual and holiday leave requests
• Ensure adequate coverage during peak and off-peak periods

Volume Predictions and Forecasting

• Analyze historical data to predict future task volumes and workloads
• Prepare and present accurate forecasts to the Supervisor

Task Allocation

• Assign tasks to agents based on training and availability
• Monitor task completion and productivity

Team Support

• Provide support to team leaders
• Address workforce-related issues and implement solutions

Required Qualifications

• Bachelor's Degree

Essential Skills and Competencies

• Ability to work under pressure and track thousands of movements daily
• Strategic planning and problem-solving abilities
• Strong leadership and interpersonal skills
• Excellent organizational and communication skills
• Strong analytical and forecasting skills
• Proficiency in workforce management software and tools
• Multitasking ability
• Ability to learn quickly and adapt to a fast-paced environment
• Willingness to work weekends, early mornings, late nights, and occasional holidays in a 24/7 operational environment