Reception Host - Emerge Egress Consulting, Nairobi

This vacancy presents a chance to join a leading organization. Role Objective Our client, a hotel, is seeking to recruit a Reception Host to join their team. They will assist in Creating a welcoming environment for guests by warmly greeting them, managing guest flow efficiently, and ensuring pleasant interactions to provide an excellent dining experience and maintain high client satisfaction. Core Duties and Responsibilities

• Greet guests as they arrive and assist with seating arrangements.

• Inquire about special seating requests or preferences

• Ask guests about seating preferences or special requests

• Take reservations and manage guest flow during busy periods.

• Ensuring that they’ve maintained cleanliness in the front area, including door handles and windows.

• Communicate effectively with restaurant staff regarding seating and guest needs.

• Provide a friendly and positive presence at all times.

• Bid guests farewell and encourage return visits.

• Responding to phone calls, handle reservations, and manage take-out orders when needed.

• Ensure guests feel valued and attended to throughout their stay or visit.

• Provide assistance to guest throughout their visit.

• Adress minor guest concern promptly.

• Monitor table readiness and overall service flow.

• Monitor the general atmosphere to make sure guests have a comfortable experience.

• Perform any other related duties as assigned by management.

Job Specifications and Qualifications

• Certificate/Diploma in Food and Beverage or Hospitality or related area.

• At least 2 years Previous experience in hospitality, service experience

• Proficiency in Ms Office Suite

Key Competencies

• Patience, friendliness, and professionalism.

• Ability to work in a fast-paced, dynamic environment.

• Customer-centric mindset and strong interpersonal skills

• Excellent organizational skills and attention to detail.

• Flexibility and adaptability.

• Teamwork and collaboration.

• Professionalism and a positive attitude.