Product Analytics, Reporting & Insights Manager at Pesapal

About the Role

We invite applications from suitably qualified candidates to join our team as Product Analytics, Reporting & Insights Manager.

Key Responsibilities

• Define and track KPIs including engagement, retention, activation, funnel metrics, NPS, churn, and adoption
• Lead product performance dashboards and executive reporting
• Conduct root-cause analysis using data insights to guide iteration and strategic decisions
• Ensure customer feedback loops are robust through surveys, interviews, support ticket analysis, and usage data

Expected Outcomes

• Data-driven decisions and continuous improvement
• Clear reporting on product health, risks, and opportunities
• Consistent customer feedback integration into the roadmap

Required Qualifications

Education

• Bachelor's degree in Business, Computer Science, Engineering, or related field
• MBA or postgraduate qualification is an added advantage

Experience

• 5–8+ years of experience in Product Management (preferably in fintech, payments, or SaaS)
• Proven track record of launching and scaling successful digital products
• Experience leading junior PMs and leading cross-functional product development teams