Office Administrator – Hospitality

Role Objective

To provide professional and customer-focused front-desk and administrative support by managing reception duties, welcoming visitors, handling enquiries, and supporting daily office operations. The role ensures smooth front-office operations while delivering excellent service in a busy hospitality-oriented environment.

Core Duties and Responsibilities

• Manage a busy frontline work environment while consistently meeting client and visitor needs
• Deliver excellent customer service to both internal and external clients with courtesy and professionalism
• Greet, assist, and direct visitors appropriately to ensure a positive guest experience
• Answer, screen, and forward incoming phone calls while providing basic information when required
• Manage company email, correspondence, and general front-office communication
• Coordinate conference room bookings, appointments, and staff calendars
• Provide general administrative support to the office as required
• Assist in organizing office meetings and gatherings, including logistics and catering arrangements
• Ensure visitors receive prompt attention and are directed to the appropriate personnel or departments
• Maintain a clean, welcoming, and professional front-office environment
• Manage office inventory including stationery, equipment, and furniture, and raise requisitions when necessary
• Support daily transport bookings in consultation with office drivers
• Carry out any other duties assigned from time to time

Qualifications and Experience

• Diploma in Front Office, Hospitality Management, Business Administration, Communication, or related field
• At least 1 year of relevant work experience
• Proficiency in MS Office Suite

Key Competencies

• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Problem-solving abilities
• Ability to multitask and prioritize effectively