Manager Shared Services Audit

We are seeking an experienced professional for this opening. Job Purpose To lead and manage risk-based internal audits of the bank’s Shared Services functions including Central Clearing, Funds Transfer, Card and Digital Banking Operations, Reconciliations, Administration, Branches, HR & Compliance. The role aims to provide independent assurance on the effectiveness of internal controls, risk management, compliance, and governance processes within these critical operational areas, thereby supporting the bank’s risk mitigation, regulatory adherence, and operational efficiency objectives Key Responsibilities:

• Assist HOD in preparing a comprehensive, long-range Audit Plan covering all the Audit activities, prioritizing the audit assignments based on a risk assessment, and scheduling follow-up activities, effectively and efficiently. Performs a survey of functions and activities in shared services to determine and understand the nature of operations across Shared Services activities. Develop and execute comprehensive audit plans for Shared Services functions based on risk assessments and audit universe.

• Lead audits on processes about Central Clearing, Funds Transfer, Card and Digital Banking Operations, Centralized Account Opening, Reconciliation function, Administration Department, Branch Operations & Compliance function. Evaluate the design and operational efficiency and effectiveness of internal controls and risk management practices, identify control gaps and potential risks across Shared Services activities; provide practical and actionable audit recommendations to management.

• Assess compliance with regulatory requirements (e.g., Central Bank of Kenya guidelines), internal policies, industry best practices and contractual obligations relevant to shared services.

• Oversee preparation, review, and presentation of clear, concise, and insightful audit reports to senior management and the Audit Committee.

• Collaborate with Shared Services and other support function teams to understand processes, identify vulnerabilities, emerging risks, and control improvements, develop mitigation strategies, and implement corrective action plans. Manage audit assignments to ensure that professional standards are maintained, and all assigned audit steps are executed within the approved time budget.

• Review the work performed to ensure the audit objectives are achieved, including completeness of the audit documentation as per the IA methodology.

• Lead, coach, and develop audit team members assigned to shared services audits to enhance their competencies and productivity.

• Assist the Head of Internal Audit with the coordination of external audits and regulatory inspections related to Shared Services & Compliance.

• Participate in special investigations, ad hoc projects, and support broader internal ...