Manager MSME, Retail Banking at National Bank of Kenya

Position Overview

This position is responsible for implementing strategies to ensure achievement of business growth objectives for the Bank by acquisition of Islamic Banking products within the assigned Amanah Retail and MSME Portfolio that support customer growth, retention, and business profitability.

Key Responsibilities

• Implement sales strategies to deliver superior sales performance through efficient allocation of resources and managing priorities to deliver against ambitious economic profit performance goals
• Set targets and drive Business Bankers towards achieving and exceeding targets through monitoring, review, and continuous communication of performance levels
• Drive cross-selling by tailoring liability and asset solutions to deepen client relationships at branch level through Business Bankers
• Collaborate with product partners to develop product bundles, pricing, and campaigns to improve cross-product holding ratios and portfolio growth, while providing feedback on product performance and supporting the rollout of new products
• Initiate and collaborate with channels, product, and functional teams to identify and develop product solutions that meet the needs of the Islamic Banking segment and improve customer service delivery through turnaround times, service level agreements, and process improvements
• Work in liaison with the credit division to ensure that credit criteria are robust and balanced for growth of Islamic Banking
• Liaise with Business Bankers to ensure portfolio quality of new and existing Islamic Banking retail and MSME products and services, manage the loan book, and maintain non-performing portfolios to a minimum as per industry best practice
• Promote excellent customer experience by driving and advocating customer requirements through various bank functions to deliver high service standards

Job Reference No: NBK/RET/05/2025