Manager Ecosystems Banking at Family Bank Ltd

About the Role

An exciting opportunity has arisen for a motivated professional to drive strategic ecosystem development and digital transformation at Family Bank Ltd in Nairobi, Kenya.

Key Responsibilities

Partnership Development

• Proactively identify, evaluate, and pursue strategic partnerships with fintechs, merchants, telcos, regulators, and other ecosystem players
• Negotiate commercial terms, service level agreements, and joint go-to-market strategies that maximize mutual value
• Build and sustain long-term, trust-based relationships that enhance Family Bank's relevance in customer and partner networks
• Continuously map the ecosystem landscape to spot emerging players, disruptive technologies, and potential collaborators

Customer Ecosystem Strategy

• Design and implement innovative models that embed Family Bank products into customers' daily financial and lifestyle activities
• Develop customer journey maps to identify integration points where ecosystem partnerships can drive adoption, loyalty, and retention
• Champion customer-centric design thinking, ensuring solutions address real pain points and deliver seamless experiences
• Collaborate with marketing and customer experience teams to position ecosystem offerings as differentiators in the market

Revenue & Growth

• Develop and execute ecosystem-driven revenue models, including transaction fees, cross-selling opportunities, and bundled services
• Establish clear KPIs for ecosystem initiatives (e.g., adoption rates, transaction volumes, partner contribution)
• Monitor performance metrics, analyze trends, and provide actionable insights to leadership on ecosystem ROI
• Identify opportunities to scale successful pilots into enterprise-wide revenue streams

Innovation & Digital Transformation

• Partner with product managers and IT teams to co-create digital solutions that integrate seamlessly into ecosystem platforms
• Drive experimentation with emerging technologies (e.g., APIs, open banking, biometrics, AI) to enhance ecosystem offerings
• Benchmark against global best practices to ensure competitive positioning