Loan Management System Support at Software Technologies Limited (STL)

About the Role

A reputable organization seeks a proactive and tech-savvy Loan Management System Support Specialist to join their team. This role is responsible for providing day-to-day user support, conducting client training, and handling minor system customizations to ensure smooth operation of the Loan Management System. The ideal candidate will demonstrate excellent communication skills, strong problem-solving abilities, and hands-on experience with Node.js and Drapcode or similar no-code/low-code platforms.

Key Responsibilities

• Provide technical and functional support to end-users of the Loan Management System
• Train clients and staff on system features, workflows, and updates
• Handle system configurations, minor customizations, and integrations as needed
• Troubleshoot and resolve application issues reported by clients
• Work closely with the development team to escalate and track bugs or feature requests
• Prepare user guides, FAQs, and training materials for clients
• Participate in system deployments and updates, ensuring minimal user disruption
• Maintain accurate documentation of support tickets and resolutions

Required Skills & Qualifications

• Diploma or Bachelor's degree in IT, Computer Science, or a related field
• Hands-on experience with Node.js (basic to intermediate level)
• Familiarity with Drapcode or other low-code/no-code development platforms
• Strong analytical and troubleshooting skills
• Excellent communication and client-facing abilities
• Ability to translate technical concepts into simple user instructions
• Experience in financial or loan management systems (preferred)

What We Offer

• Competitive salary of KES 60,000 per month
• Opportunity to grow in a fast-paced fintech environment
• Exposure to modern loan management technologies and client engagement
• Supportive team culture and continuous learning opportunities

Location

Nairobi, Kenya